Bad service experience regarding my purchase and refund

To whom this may concern

I am send this email due to unsatisfactory service experienced with Russel

The Furniture shop( Russel) is only interested in making their profit however don’t care much about us customer who often bring the business.

In November 2019 I bought a chest drawer from Russel and was promised that it would be delivered within a week which that didn’t happen

Due to the delay on the delivery I then visited Russel ( Protea glen mall ) to cancel the purchase and requested that the store refund me in full

It was agreed that payment will be requested through head office and should be done before end December

Today is the 2nd/01/2020 and Russel is still with my money while I still don’t have my chest of drawer which I planned to purchase in December already and was inconvenienced

My clothes were just all over the place not nicely pack in the drawer due to Russel deciding to punish the customer for cancelling the order after the delay in delivery which was caused by Russel the furniture shop.

I actually wondered why this old furniture shops are no longer stronger and with this experience at Russel it now made sense as they only cared about profit and not ensuring that the customer is satisfied with the service rendered.

Maybe going on social media will assist alerting our nation of the lack of service Russel is offering

I am still awaiting for my refund as this Chest drawer was not bought on credit.

Please refund me today.