Bad Service

My husband my myself purchased a laptop online from Russells on the 10 June 2020. Delivery was promised within 3- 10 working days. After two weeks I start queried why the item was not delivered. i received a reference number *** but after a month the item was not received and the return calls promised was never received. On 03 July 2020 i requested a refund as I needed to purchase a laptop for work purposes. I received an email from *** stating that the matter has been escalated I send an follow up email on 09 July 2020 but as at 13 July 2020 and after multiple calls to different departments no feedback was received.

I am really disappointed in the service I received from Russells.