Bad service

wanna bring to ur attention that I had a complained in 2013 and up until today the lounge suit was exchange but was not the one I have bought I have the complaint ref and the matter was taken to the NCR for them to exchange ever since they exchanged and I mentioned it's the wrong one They promise to correct it I made contact several times nothing happend I have been to the branch several times and I had a balance of R560 witch the lounge suite was paid up Nigel Russells