Bad Service, dishonesty

I will never layby anything at Russels again. I paid R1100 on my layby. I had to cancel my layby after storms in the Western Cape caused big damaged to our house. The manager of Russels canceled the layby and told me I will only receive the money back between 5 and 7 working days. I am already waiting 2 weeks now and nothing was paid. I phoned him yesterday and he told me the money should be in my account by today or tomorrow, still no payment received. No communication from Russels head office, nothing. I have never experienced such bad service.