Bad Service

Good day, My complaint is I bought a tv set at Russells furniture shop (Mamelodi) on 3 months lay bye. And the shop promised to deliver on the 23 November 2020. But they failed to deliver, until I went to the store to collect on the 27 November 2020. And one of the staff members (Morris) refuse to give it to me, and said he will deliver the tv with his own motor vehicle. Because once it cracks the store won't be held responsible.He loaded it with his own car and He drove behind us to my house. On arrival he ask my son to assist him to off load it and then he left. On the 03 December 2020 when I tried to connect it, only to find out that it has a crack, then I took it back to the store on 04 December 2020. Morris said he will liaise with the manufacturer and he will contact me back. Even though he was not happy that I brought the tv set back and insisted that it's my fault. And I tried to tell him about the consumer protection act, he told me that he'll send me the quote from the manufacturer. I advised him that I am not going to pay anything because I don't owe them money, I want my tv set that paid for. I waited for their call until the 06 January 2021 when I was told that the manufacturer says to fix/repair the crack will cost me R7200. And refused to pay the money, My respond to the sales man was"I might as well buy another tv, because the price of the tv was R9500". The guy said it's true , but I told him that I am not prepared to pay for the damage, I need my new TV.

On the 25 January 2021 the guy by the name of Seun called me from Russells Mamelodi and say he was making a courtesy call to check how far am I regarding the tv set, because is preventing them to order more stock for the store, because my tv is occupying the space for their stock. And he gave Morris the phone and he threatened to deliver the tv set back to my premises. I told Morris not to push me because I don't owe them even a single cent. And there are things that gave me an impression that the tv has a problem from the store. 1. They delay to deliver, and they didn't have the decency of of calling me and apologize. 2. Morris didn't want me to load the tv with my own car, whereas he used the very same model of the car to load the tv. 3. The tv set that delivered was not the one I purchased, I was told mine was out of stock, but their giving me the advanced tv set with the same price of the old model. 4. How could they sell me the advanced tv with cheaper price. What is it that they knew that I was not aware of.

Your assistance will be highly appreciated

Thanking you in advance

Regards Nancy Mathebula ***