Bad service Atlantis Russels- *********** manager.

Bad service Russell's Atlantis, Bought a bed and then there was a problem the springs was faulty Seally approved the exchange of the bed as it was still under guarantee. The one I bought was discontinued but Seally assured me that they will replace with same specifications 2 months ago, they even went as far as telling me the exact bed for replacement. Russel's has a problem to replace as there is a price difference between what I paid and the bed they must replace. This should not be my issue, now they want to fetch my bed and I must sleep on floor. The bed is fully paid for. I called the customer service 2 weeks ago beginning of November complaint not a single phone call from anyone. I called to complain at customer service again on 12.11.2020 and they going to get back to me in 24 hours. Really not waiting as they don't deliver on their promises. I just need the bed that Seally said they will replace via the shop is that so difficult then the manager Cheryl in Atlantis branch emails me to say I'm lying we said I am going to give my bed to her to take to the shop and sleep on the floor. ***. Who in their right mind will agree to that.