Bad service at Russells Port Shepstone

Hi, all. Just want to share with you the worst customer service experience that I have ever received. My wife and I purchased a stove from Russells in Port Shepstone approximately 1 and a half weeks before Christmas and was promised delivery before Christmas. I was so pleased because we were having family over, however my happiness soon turned to disappointment when Xmas came and went and no stove. I then phoned them and was told that the delivery vehicle was broken down. I then told them that I wanted a refund, to which the reply was that I needed an afridavit, a certified copy of my I.D, and a 3 months bank statement. I was also informed that the refund would take 14 days to reflect into my account. Funny that, because it took a whole 5 minutes to go out of my account. I will never ever buy from them again. Nobody was even interested in assisting us. Anyone else have any such experience?