BAD SERVICE AND STAFF

I'M REALLY NOT HAPPY WITH SERVICE AND STAFF FROM RUSSELLS IN CHRISHANI MALL VOOSLO. ME AND MY HUSBAND WENT THERE TO BUY FURNITURE ON CREDIT AND ALL WE GOT WAS UNPROFESSIONAL STAFF AND NO FURNITURE,THEY FIRST TOLD US EVERYTHING WAS APPROVED AND WE DONT NEED TO PAY A DEPOSIT WE MUST JUST WAIT FOR A CALL FROM HEAD TO TELL US WHEN THEY WILL DELIVER. THE FOLLOW DAY WE GOT A CALL FROM THE LADY THAT WAS ASSISTING US SAYING WE NEED TO COME TO THE STORE TO SIGN SOME DOCUMENTS ,WHEN WE GOT THERE WE GOT ANOTHER TOTALLY DIFFERENT STORY THEY SAID WE NEED TO START THE WHOLE PROCESS AGAIN AND THEN THEY TOLD US WE NEED TO PAY A DEPOSIT OF R960.00 WHICH WAS NOT SAID THE PREVIOUS DAY,WE THEN SAID WE WILL COME PAY NEXT WEEK TUESDAY. ON MONDAY THE FOLLOWING WEEK WE RECEIVED A CALL FROM THE SAME LADY ASKING US WHEN ARE COMING WE TOLD HER WE WILL BE THERE ON TUESDAY. WHEN WE GOT THERE ON TUESDAY IT WAS ANOTHER STORY THEY SAID THEY HAD CANCELLED THE APPLICATION AND WE NEED TO START FROM THE BEGIN, I ASK HOW COME BECAUSE YOU CALLED US YESTERDAY AND WE TOLD YOU WE COMING.AND THE WORSE PART IS THAT WE HAD THE DEPOSIT WITH US OF R960.00 THEY TOLD THE DEPOSIT IS NOW R1300.00 WHY DO THEIR PRICES CHANGE LIKE THIS.