Bad service and *********** staff

<p>Me and my wife , Hisonia Mashava we went to a Joshua Doore store in March the 19 th , My wife ,opened a laybuy account , we were laybuying sofas , my wife paid in a deposit of R2000 ,by point of sale , in may we went back to the store we found that the store is closed , we were reffered to the Russels store in Southgate , because we had a problem with our fridge ,we wanted to top up on the R2000 we paid intially to buy a frigde from them , but they told us that the account was not open correctely therefore they cannot see where the R2000 is and their systems are down we have to come back after a week ,we had to go and borrow R2000 , so we can buy a fridge at Game . we went back to the store after a week , to cancel the account and request a refund , they cancelled the account , but they said they have to log a call with headoffice , we must come back in week again to check , i went back the following week , i was reffered to a lady called Ruth forbes at JD head office , but still i was sent to pillar to post , i also reffered to the area manager , who told me there is nothing she can do , but she knows about this problem , i was then reffered to their complaits department , they logged a copmplaint , they said i must call them after a week which i did , and the only thing they could tell me is that it is an IT matter they will escalate i must called them after week again , then i waited three weeks , i called them and they told me nothing has changed , i called the branch manager and he told me the case is with head office he find out what is happening he will phone me back , until now im waiting for his call , it is been going like this since may , for 4 months still cannot get our refund , please advise what to do because by the looks of things , we are going to lose our hard earned money.</p>