Bad service

I laybyed a cupboard at Russell’s then the 18th August I had to cancel it due to personal reasons today the 3rd September I’m still waiting for my refund Moegamat gave me a reference and he said the refund was done the 26th August already because they were offline my problem is it’s been 2weeks already and if you were offline why didn’t you make a immediate payment as I have been waiting so long so how can I trust a shop like this when I really buy furniture there and this is the Russell’s in bellville