bad service

I bought furniture last November, on December 2 chairs were broken. I reported the chairs on the 29 of Dec 2014. They sent an sms saying my complaint is logged they will attend to it, as soon staff will be back by 2nd week of January as they are gone for holidays. Ok I waited, January gone no fone call nothing, on mid Feb they came and take the chairs. February passed now is end of March my chairs are not back yet. I keep on calling, they said workshops no longer repair they replace but still they dont bring my chair am sick and tired of this know I\m thinking of sending all furniture back and they must refund my money because they dont care. Im not the one who suppose to follow up their workshop I didnt buy furniture at workshop I bought at Russell store