Bad Service

My Name is Anastasia. I purchased Bed, TV and Stove in June 2019, Denlyn, Mamelodi West. I have been paying my account very well until I decided to settle the debt of R3315 last year in March,the acc was actually settled by the Capitec Bank and End of April they deducted R518 from my Acc and I reversed it cause I didn't know what was it for.

After few months they told me that my Acc is in arrears and I asked how, then they guy explained saying I reversed R518 from the 3 thousand that I settled, I asked how can I reverse r518 from 3 thousand, when the bank is actually the one that settled the acc? He didn't answer then I explained to him that the only amount I reversed was the one that was deducted in April and I ended up agreeing that he can deduct R220 from my account then after I kept on getting calls that am owing them.

Late last year around October I got a call from their legal department about my Acc being in Arrears, and I was told to forward my Banking statement to support my story ever since I've never heard a word from them.

Early this year ARDS called regarding my Russells acc as well and I also forwarded my bank Statement and the Paid up letter but still til today am still waiting for the matter to be resolved and now this is starting to affect my ITC Profile please assist me