Bad Service

I bought a Samsung microwave in 2020 and it had a warranty of 10 years. unfortunately, the buttons are no longer working. I called Russells head office and advised them that i am no longer staying in the address which i bought the microwave which was Sky City but now stay in Clayville East and the nearest Russells is Phumlani Mall. they advised me that, i can take the receipt to the nearest Russells and they will assist me. When i got there, i had to wait for 45 minutes to be assisted because the person that does queries was busy with her shopping. When she came she ever apologised for keeping us waiting, including the people that came to make payments or being given any explanation for such. They advised me that i should take it to where i bought it. I told them that, the head office advised me to bring there as it was the nearest. They said, the head office gave me the wrong information. The lady advised me to leave it there, as the branch manager will sort it out on Monday. Its so pathetic that when you are needed to buy, they don't care whether the credit was approved in Sky City or in Phumlani Mall. I am tired of seeing people in town ships being created with so much disrespect and not being taken serious unless they are needed to buy. All that i want is for my microwave to be fixed and after my experience at Phumlani Mall, i will never but at Russells.