BAD SERVICE

Good day<br> <br> I am not happy with the service I have been receiving from Joshua doore. I bought a lounge suite from Joshua doore Randfontein +/- 3 months ago. I noticed there was a spring coming out of the 3 seater and reported it immediately (2015/09/01 - Ticket number JO-CA-***5). My husband and I have been calling to follow up on my suite for almost 3 weeks now and keep on getting the same answers: (It is still in warehouse and are busy with it). (Joshua doore warehouse) collected my entire lounge suite and have not given me any feedback on how long they are going to take on my suite. This is truly unacceptable for I am paying for something I don't have.<br> <br> I would like to Cancel this deal with Joshua Doore ASAP as this is my right to do so according to the T's and Cs as stated below:<br> <br> WARRANTIES, REPAIRS AND RETURNS<br> Within the first six months after delivery:<br> If goods are defective within the first six months after date of delivery, you may return the goods to your nearest Joshua Doore and Russells outlet for a repair, replacement or a refund at the price paid for the goods at the point of purchase.<br>