Bad Service

I bought a new 43 inch TV from Joshua Doore last month. To my surprise it gave me problems only a week after getting it. I went to report it. And it was collected from my place. This happened after about 4 to 5 days. So I waited, expecting a call from Joshua Doore to update me. Imagine my surprise when I went to the shop today(14 September-15), 9 days later, only to be told that the TV is still at the store and still needs to be collected and sent in for repairs. I must say that this was very disappointing. One would expect much better service from a reputable company of Joshua Doore's stature. It's bad enough that the TV gave me problems that fast after getting it. Even worse that the service after that has been **********. I would prefer being updated on this unprofessional handling of this situation.