Bad service

<p>My name is Thandeka Mabaso. On the 25 September I made a laybuy for the wadrobe at Russells and paid the rest on 29 October. After paying there was no wardrobe in stock and they told me to wait. I waited for 9 days without being contacted until I personally went to the store but still my wardrobe was not there. On the 7th November I decided to go back to store and ask for a refund because I was very unhappy of their service. The store manager gave me a form to fill in and told me that their head office takes 72hrs to process a refund. Today is the 7th day but I haven't been refunded. I nee my money back please.</p>