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chanel E

1 reviews | Active since May 2016

10 May 2016, 08:34

bad service

<p>Good day I bought a fridge at joshua doore about 2 years ago and the account is settled now. I've had a few problems with the fridge and called them to ask about the guarantee and they advised me I had an extended guarantee on the fridge. They fixed this fridge twice and first it was a blocked pipe it works for a few months broke again than they said it's the thermostat and it broke again. The third time it broke I phoned to say I want a new fridge as the keep on having a different problem and once fixed the fridge would only last me a few months before it gives me the same problem again. The lady(Hillary) not sure about her surname at the store in voortrekker road parow (cape town)where I bought this fridge told me that she spoke to there people and they said they not going to give me a new fridge because it could be fixed. The extended guarantee stopped last year October and now my fridge is giving me that same problem again. I will never buy anything at this store again </p>

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Replies (2)
Russells and Joshua Doore
Russells and Joshua Doore's reply10 May 2016, 10:55
Official

Good day Chanel


Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is ***.


Thanks and kind regards,

Customer Resolution Center

cE
chanel E's update05 Jul 2016, 02:43
Reviewer Update

Joshua a doore is by far the wors place ever. They finally came back to me only to tell me they won't be able to assist as I don't have a garuante anymore as if I didn't know that. I contacted them back middle June 2016 and still didn't get a reply back and how conveniently the store in parow closed down but head office could'nt tell me that. II've never heard of such bull in my life. This shop will never see me buy anythin again. I'm disgusted by the service