Bad service, 1 year and 1 month still going strong

We purchase a bed from russels pmb. There were some issues and it was exchanged 3 times. Recently the bed was giving issues and the store we bought it from closed down. We went to another store and after 2 months and paying the warranty fee and the difference, it was changed to a king size sleepmaster seattle. This was in Feb 2022. Within 7 days we requested another bed and to date it has not been changes. They didn't give us an invoice, Vanessa the manager apparently was trying her best for the last year to get the invoice but failed. I spoke the the area manager Mala, rudest person I've ever met. To date ,has not contacted us, nor advised what the hold up us. I can't believe how *********** the russels group is, as it's over a year now and nothing has been done. Call to the head office, countless hours and airtime spent weekly and we get the same thing, " I sent an email" no accountability, no action, no feedback. Don't know hiw they are still in business. Caution to all customers dealing with the russels group