Bad quality products on electronics

Greetings russells youre service in rustenburg stores are great but there are one probleme. I bought a defy washing machine and kic fridge from one of youre stores in rustenburg and the washing machine are not working right and making noise and the water dispenser on the fridge keeps falling out. When i contact the store regarding my probleme they sed the tactician wil come to asist the next day and its an week nou and everytime i ask what is going on the tactician says tomorrow how many tomorrow's must you get at the rustenburg branches