Bad quality product and even worse service

I bought a bed. Around 4 months down the line and i could feel the springs and the bed was making these spring popping noises. Tried complaining but i was told I can comolain during the weekend as they are closed. Unfortunately, due to work, i wasnt able to lodge a complaint until it was about 7 months old (over the 6 month refund mark). I finally complained and now im on a stand still. The consultant was just disgusting, and told me that she wouldnt have adviced me to buy a "cheap bed" to begin with. The person who called me from Edblo was equally disgusting, mocking me on how i was sure of the size of the bed. Kept repeating the question as though id know. I complained on the Russells fb page and they told me "my hands are tied" bathong. So now i cant sleep on my bed, im not receiving my refund and im not getting my bed either. Apparently my double bed is meant for a small child or to be used as a bed in a spare room. This was NEVER explained to me, had i known i wouldnt have even bothered. Ive been given an ultimatum basically to either take the same bed again (and face the same problem within 4 months) or top up the amount for a "better bed" - my question, if i could afford it, why would i have went for this one? Shoooo wow. Im just disgusted. My HARD EARNED money gone to waste. Never again!