bM
busiswe M

1 reviews | Active since Jun 2015

25 Jun 2015, 05:20

Bad Management Service

Purchased goods on credit which was a Saturday.but due system failures the deal couldn't be completed on that day so I had to compromise and come back Sunday.Requested by the Manager himself promising that all will be sorted.but he doesn't come through that Sunday and I close the deal with some else.On Tuesday I get a call to come get my laptop which I'm willing to do freely.Then on my arrival(wednesday) the Manager tells me that the TV I wanted is sold out and there's no stock so I'll have to wait 3mnths or take the one they had in store which was on display which is utterly ridiculous.With no positive feedback from the manager about this.my concern was why would I have to compromise again on the stores incompetence to tell me in due time that there's no stock and I expected the manager himself to make means but he wasn't willing to compromise anything.its like he forgot I was the customer here.<br> Thankx to he's stuff members that I managed to not cancel everything,was offered another TV..but the manager there didn't even have the time to sit or worry himself about whether are we finding a solution or not he went out for lunch..<br> Maybe if I was white he would made an effort.

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Replies (1)
Russells and Joshua Doore
Russells and Joshua Doore's reply25 Jun 2015, 09:33
Official
Hello BusiKhabazela,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ***.

Thanks and kind regards,
Customer Resolution Center