Bad Experience

<p>Since July 2016 we have been struggling to get an answer on the exchange of our Base Set that is still under warranty. Inspectors approved the exchange and still nothing recieved! Everytime there is anoter diffrent story as to what needs to be done. Im phoning them to follow up with the promise of being phoned back. 1 out of 30 promised phone calls was recieved even if it was a day later than promised but still no answer as to whats going on and what needs to be done. After paying them AGAIN to do the exchange, the matter just gets shift between Russels Brixton and Bravo Group. Spoken to Bravo Group and they tell me the branch needs to sort it out, phone the branch and they say Bravo needs to replace the unit? This has now been going on since July 2016 and still not resolved or any way near resolving this. We recieved a phone call from the branch telling us we must come and select a new Base Set, we go there and again promise is made by telling me they will phone us back the Monday. The Tuesday came and no call recieved!!! After me phoning them AGAIN, I get told that no they cant give us the set selected on Saterday - they need to order the set that we have from the supplier - this was the "plan" from day 1 and nothing has come from it. We always buy from Russels Brixton as a family but we just dont get the customer service one should get. Always have to phone them to find out whats going on. Very disapointed. We would like feedback from them about this matter. Either from Russels Brixton or BRAVO Group.</p>