Bad customer service Russells

So my bed was collected on Saturday that I bought online on 1 May 25 3 days later my bed was delivered bare in mind my money was deducted from my account instantly. As the month of May passed. I felt the springs in the bed *****ing me. I did a query and the bed was then replaced. Bare in mind that it's the same bed and same mattress. Then August I requested an upgrade, the upgrade was granted August went by no1 had called me to finalize the upgrade. Then September I laid a complaint. They apologized for the inconvenience caused I then said I used the money last month but I'll opt for a 3 month deduction on the balance of the bed. They said no the only option they have is pay in full or the bed gets returned with my refund back. We at the end of September Infact 01 October the hole of September I have laid complaints and logged queries my customer services is so bad and poor I have all my whatsapp messages and email. And guess what. For 4to14 days I will be without a bed I am currently sleeping on the floor they don't care they don't care how bad the experience is and they are very much not helpful. I will not recommend anyone to them they are quick to deduct when you purchase but when it's time for them to pay you back this is the problem and issue and what we have to go through