BAD CUSTOMER SERVICE PAROW BRANCH

Good day.I open up an account with Russels.On credit i took a defy washing machine and defy fridge.I also took an open view decoder and asked the lady who assisted me with the contract Amelia Jochems if it can be installed.We advised her that we already have a dish and cables and she said its fine Carol will have it installed for us for free.Nowhere in the converstation did she mention that we need to pay for installation.When the guy who came to install he said we need to pay a R350.This guy is so unreliable and came so unprepared that he did not even have any tools..eg spanners,hammer and nails etc.I had to give my stuff for him to do HIS JOB and also do a proper JOB OF IT..The dish was not installed properly and have already started giving errors in the week.This morning when we switch the tv on there was no signal and its still off.I called Parow office and complained to Carol.She called me back when my airtime went off and advised that we did not tell her we had a decoder dish and cables.So my question is does she and Amelia work in two different shops that this information could not have been relayed.To top it all of,we stay in a bungalo and its not that stable however wenever had any issues or signal problems with our previous dstv decoder which we had for a full year.Carol then said she is going to call the guy and come back to us.When she did get back to us,because of the misunderstaning that she and her colleague had,she became rude and offensive.She had no ear to listen to my aide of the story.The more i tried to explain to her my side,the more she talked over me.She eventually put the phone down in my ear.Now i want this to be sorted out please.Im not a person who likes to complain but i also dont like it if people treat me badly.If Russels have this serious customer service issues that their workers portray i am really concerned how my complaints will be treated in future should i have a complaint about the other appliances.I am going to complain on Hello.peter and social.media as well if this dont get sorted out today!I dont want to speak to Carol,she should not call as she already put the phone down in my ear.She and Amelia needs to take responsibility for the misunderstanding/miscommunication that i as a customer now have to suffer for