Bad customer service

I did a laybuy on the 9/7/2019 at Russell's in Schweitzer Reneke branch of a couch. I was advised by the sales rep that I can pay at any Russells store and call him after I make the payments to arrange delivery. Before making the last payment, I called the sales rep Mohao Kgasu to tell him I will be making a payment and can the couch be delivered on Saturday 24/8/2019. On the 23/8/2019, I paid the full amount of R1304.00 at 10:20 then I called him again and informed him that I made the payment. He then told me that the couch will be delivered the next day

On Saturday 24/8/2019, I called all my plans as I was waiting for the delivery. I even called the store around 12:55 to ask what time they will be doing the delivery. To my surprise I was told that they did not have the deliverymote for me and it will not be delivered today.

I am very disappointed at the level of customer servive received from the sales rep or Russells in general.

If the couch is not delivered by Sunday 25/8/2019, I would like to request for a full refund by Monday end of day. This is totally unacceptable:-(