Bad customer service .

It has taken 1 and half months later for the delivery of a lounge set and when I spoke to the manager this morning about we not being informed that they do not assemble the set I explained two females living on the property , and keeping in mind one is 90 years old to help them assemble the set ,having gone through so much of frustrating events from the 09/06/2015 I was able to speak to the store manager Bradley this morning 17/07/2015<br> <br> After him hearing to everything he responds' well you should understand we are trying to do you a favor and send some one to assist assemble ' I then told him in a stern tone after all the poor service over the past month and phone calls you not apologetic however you still want to tell me you he doing me a favor , He replies I should not speak to him in that manner I can speak to any one like my boyfriend or work in this way but not to him his rude and and clearly doesn't know what goes on in his store after me explaining very clam all that we had to go through from the 09/06/2015 he still feels him doing me a favor is more then saying sorry for the poor service and for his bad outburst to me the customer who made a purchase for over 15k