Bad customer service

I purchased furniture from the Russells store in Mamelodi on 11 April 2018. I paid using my credit card and it amounted to well over 20.000, I got a call from the store notifying me that I can expect my delivery yesterday 18/04/2018, upon receiving the goods I realized that it was not the complete order and that my lounge suite was not included, I tried several times to make a call to the store and to my surprise the phone kept on ringing with no answer, today when I tried to place another call the phone number is suddenly incorrect ( ********** no answer) ( ********** wrong number) and when I called the 1st number again today it states incorrect number.....this is completely unacceptable as the money has been deducted off my credit card and no one can or will call me or say anything about my outstanding order. I need somebody to give me a call immediately as I want my items which I paid for in full. I can be contacted on ********** 404. This is the poorest customer service I have ever received in my whole entire life as a consumer. They don't even have contact numbers available for customers to call in, what kind of service do they give to customers after taking money that we've worked hard for. I want somebody to call me now...this is really bad for business and I wouldn't recommend your store to anyone. I regret spending my money at Russells.