BAD CUSTOMER SERVICE :(

<p>I bought a DEFY fridge and a HISENSE tv and at the Joshua Doore branch in Sammy Marks square Pta, it was delivered a week later on the 15/08/16.On the 09/09/16 The Fridge stopped working.I reported the matter the next day telephonically...they suggested that i go the branch where the purchase was made.I did that and they told that they going to inform their head office & service centre for the technician to asses the damages.(10/09/16) 3days later without a word from I called their head office directly...where I was taken from pillar to post.They told me that they would NOT be able to confirm when the technician would come thru as they were just a call centre.( ********** ********** 408).They told me that the querry is still in process and I must give them a week and if no reply I MUST FOLLOW UP with them.What am I now to do as I had fridge full of food going offI had to result in asking my neighbour to store my food in their fridge,all I want is a timeline on the way forward as all the people I have spoken to seem to very uncertain on their own policies and procedures.</p>