Bad bed!

I bought a cozy nights bed set on the 8th of October 2022 online and received it I think a week or 2 later. Within a month of having this new bed I started noticing an unevenness on the bed and feeling knots or bumps in the mattress. After a while the bed started making a squeaky noise when you climb on it and was sinking on the one side.

This bed has since been the bane of my existence. I wake up tired and have constant back pains. When I bought this bed I was 9 months pregnant, started experiencing the discomfort then but I thought maybe my body is just tired because of the situation I was in but I was wrong. It was definitely the quality of the bed.

My health and well-being are compromised because I am not well rested and because of that I requested that they refund me for this purchase.

I contacted the store via email and expressed what I was going through and requested a refund. The lady that was assisting me told me that she will log a ticket with the supplier and launch an investigation and will get the team to contact me to organise an exchange. I was never interested in an exchange with the fear of having to receive another bed with the same problems from the store. The team never contacted me so, I went to their Facebook page to try and get assistance again. There I was told again that they are organising an exchange after having explains and expressed that I was not interested in an exchange but rather wanted a refund.

The stores product quality and services is extremely bad because I have since been the one follow up, today I get a call from one of the guys making deliveries for the store that they are bringing me another bed? So they basically disregarded my request and forced an exchange