MM
MAUREEN M

1 reviews | Active since Jun 2016

22 Jun 2016, 12:53

BAD BAD SERVICE AT RASSELS FANITURE

<p>i need help and am not a happy custermer</p> <p> </p> <p>I bought a bravo sleep bed at rassels march and i bought it cash, after like two week the base of the bed started to make sounds.</p> <p>made a complaint that the bed base is making sounds .the y said the will deliver a new bad.</p> <p>two months later they come and deliver a mattres not the base . i went again to the shop to make a complaint and now i have been told that i must pay extra money on top of the one i paid becouse the warrenty has lapsed . so knw for them to come deliver the bed i must R117 for their slow and bad service.. were do iget this kind of maney , i have kind to feed amd debt to pay. if i wanted to pay monthly i would have bought on creadit.</p> <p> </p> <p>AFTER when i call the call centre they tell me to call the supplier. how do i call the supplier becouse i bought the bed at rassells not supplier.</p> <p> </p> <p>please hello peter help..</p>

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Replies (3)
Russells and Joshua Doore
Russells and Joshua Doore's reply23 Jun 2016, 07:39
Official

Good day Maureen


Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is ********** 643.


Thanks and kind regards,

Customer Resolution Center

MM
MAUREEN M's update24 Jun 2016, 08:08
Reviewer Update

DEAR HELLO PETER

I am a very sad customer

i received a call from the rassels and bradlows . they telling me i must pay R117 fro what i dont no. they tell me is for warrenty has lapsed and the they say , its for delivery and its for damage on the bed.. the bed had no marks nothing on it. if it had marks the guy who picked it up would have seen it and told me about it.

what actualt do you want me to do...

please this is bad servise indeed.

MM
MAUREEN M's update11 Jul 2016, 14:09
Reviewer Update

DEAR HELLO PETER

I STILL HAVE NOT RECIEVE THE BED EVEN TODAY.. IT THIS ISSUE EVER GOING TO END , OR I JUST FLASHED MY MONEY DOWN THE DRAIN????