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Daniel R

1 reviews | Active since May 2016

19 May 2016, 10:28

BAD BAD BAD BAD DISGUSTING SERVICE

<p>reference number is *** ,Still today, I don't have my Tv , all I received was a call from the store manager telling me that they have received parts and that was last week already and today is Thursday ,this is really disgusting service ,they keep on promising nothing ,how long have I have to wait ,I have run out of patience NOW ,really ,fixing a TV it takes 3 months with Joshua door</p>

0
Replies (7)
Russells and Joshua Doore
Russells and Joshua Doore's reply01 Jun 2016, 10:03
Official

Good day

Please note that we are aware of your complaint and it is receiving our urgent attention.We have escalated the matter for further investigation. Once we have feedback, you will be advised accordingly.

Thanks and kind regards,

Customer Resolution Center

DR
Daniel R's update22 Jun 2016, 11:10
Reviewer Update

reference number is ********** 437: I was called to collect my plasma TV because it was "Fixed',but when I got home to my supprice the Tv was not working ,they booked it off from the 1st of June and as yet I am still waiting .. I really dont know what to do,

Russells and Joshua Doore
Russells and Joshua Doore's reply22 Jun 2016, 11:52
Official

Good day

Thank you for bringing the matter to our attention.


We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.


Your reference number is ********** 437.

Thanks and kind regards,

Customer Resolution Center

DR
Daniel R's update29 Jun 2016, 12:55
Reviewer Update

A WEEK AFTER I AM STILL WAITING FOR FEEDBACK AND THERE IS NOTHING ,REALLY !!! WHAT IS GOING ON HERE ,reference number is ********** 437

Russells and Joshua Doore
Russells and Joshua Doore's reply29 Jun 2016, 13:55
Official

Good day

We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.

Thanks and kind regards,

Customer Resolution Center

DR
Daniel R's update05 Jul 2016, 11:10
Reviewer Update

MY PLASMA WAS RETURNED TO ME YESTERDAY BY MASTERCARE TO MY SUPRISE THE PLASMA IS STILL NOT WORKING ,WHAT IS EXACTLY GOING ON HERE??????????????????

Russells and Joshua Doore
Russells and Joshua Doore's reply05 Jul 2016, 11:29
Official

Good day

Thank you for bringing the matter to our attention. We have escalated your complaint and the relevant department will be in contact with you shortly.

Thanks and kind regards,

Customer Resolution Center