BAD ATTITUDES, SHIFTING THE BLAME,

I bought a lounge suite and washing machine from Russells bluff in September 2015, in November I noticed I wasn't happy with the quality of the lounge suite,I called them, they only sent someone to check it on the 17/12/15, they said Montana can't come for the lounge as its festive time,the following year they will pick up,I went personally to russels on the 23/01/16 management MICHELLE NARRAINSAMY Has given me the run around from then,I then spoke to Patrick the area manager stick NO JOY JUST PROMISES, lounge suite eventually picked up on the Toth of Feb, todate I've been calling Michelle for feed back because she does not do that. last week Thursday she said on Monday the 29th Feb she will e-mail the report still nothing, I called yesterday same story, IN ALL THIS EVERYTHING IS PAID UP WITH RUSSELS, THEY *********** , MICHELLE SITS ON HER PERSONAL PHONE AND ROLLS HER EYES INSTEAD OF DOING HER BEST TO ASSIST.