Bad after sales service from Russels

I bought a 3 piece couch set from Russels, was assured that this was good material. In May 2015 I noticed the material of the couches started cracking and tearing, in May 2015 I went to the branch to complain, was told that they would send someone through to have a look at the couches. I went back again on the 8th of June and one of their representatives was sent on the 9th to my house. This same person advised that the material of these couches was a ******* and that he would give the store feedback. I called the branch after a week and was told they are waiting for a quotation from their suppliers to fix the problem. I have not heard anything since. I can not pay R 39 495 for such bad customer service as well as bad quality couches. I am very disappointed and want them to collect their couches and refund my money. I am sure I can find better quality and service elsewhere. You do not promise a customer do follow up and give feedback and then not get back to them at all. I assure them that I will take this further. :-(