AWFUL, DISTRESSING, MEDIORCE AND UNACCEPTABLE CUSTOMER CARE SERVICE!!!

We bought goods at Russels Store at Engcobo in East London. We bought these goods cash for a total of R18 999 on 04 August 2022. We were promised to receive our goods on the 11 August 2022. This was already a long unusual wait but we accepted it.

We never received our goods on that 11th of August as they promised. We kept calling the store to find out about our goods. The sales lady of the store informed us that our goods are with the delivery guy. It is actually the delivery guys who is wondering around with our goods. I do not understand how their logistic chain cold be so broken.

We then called the call center on 13 August 2022 and laid a complaint. We still did not hear anything from Russels Store.

We called again on 15 August 2022. the consultant informed us that they are still waiting from the warehouse. I dont understand that explanation as we were told that our goods will be delivered on the 11th of August 2022 and now on the 15th of August 2022 we are told that there are still waiting on the warehouse.

We are really annoyed about how these small town stores treat customers and you dont even get assistance from the head office.

Howcan a cash purchase of R19k not mean anything? it has been 6 working days now since we purchased our goods and we still have not received anything from the store.