Approval

I app**** for a lounge set at Joshua Doors in Polokwane on the 11/02/2016 all went well. On Saturday 13/02/2016 a Call Centre phoned *** to congratulate me on the approval of the application very happy I went and buy all the necessary accessories to go with the lounge set. But to my surprise on Monday Morning the admin lady Sonja phoned me to let me know that the application is now declined due to me not having a lot of expenses, so now she recommend my husband to also apply so that they can see he is paying most of the bills but on Tuesday 16/02/16 Sonja phoned me again to confirm that even with my husband documentation we can only be approved for R11 000 were the set is R15 000. My biggest complain is how can call center phone me to say its approve and then 2 days later its decline this is bad bad customer service, I have been a customer from 2005 and this has come as a shock. I will not support this group due to the unfairness I have experience!!!