APPALLING SHOCKING SERVICE

I ordered 2 chairs from Russells online in April 2025 & delivery was supposed to be done within 10 - 15 working days. In spite of receiving an email from a very confused employee from Customer Care who clearly didn't know the difference between DELIVERY TIME & PRODUCTION TIME, delivery was initially supposed to take place on the 13th May 2025. The delivery date was subsequently changed to the 11th May 2025. However, when the delivery was done, only ONE chair was delivered. I tried emailing the Customer Care department but my emails were returned unsent. I then contacted the Customer Care department telephonically on the 14th May 2025 and, still without any sort of explanation being forthcoming, I was advised that the matter was being referred to the Warehousing Division and I was to wait for a response from them.

Such appalling service in this day and age is almost beyond belief. I've seen ****a shops that operate more efficiently. The indifferent attitude displayed by the employees are shocking to say the least. It was all well and good for them to accept payment in full but now there is a deathly silence from Russells. Not surprising as they have breached the agreement by not completing the full delivery within their own time frame.

Save yourself unnecessary stress and tension, AVOID DEALING WITH RUSSELLS and rather find another furniture store that will treat you with the respect you deserve as a paying consumer.