appalling service

Purchased a bed and within 4 months the base caved in. Reported the issue to Charmaine at the Greenacres branch and after a FULL MONTH no feedback or accountability. This is appalling service. There is no communication whatsoever and all time I am sleeping on the floor. I am so disappointed with the service and I feel my rights as a customer have been abused! So much for having an Uncle in the furniture business, more like having a nightmare monster come to life!