Appalling customer service

I made a purchase at Russells online ont the 10th of December and made an EFT payment. I shortly got a confirmation emails and a tracking number. I have been calling, emailing and being promised that my things are out for delivery only to find out its all a lie, even the sms the send me was a lie. Every time I called they kept saying my complain was logged will be escalated and give a reference number. The complaint department just Informed me That the only just got my complaint was never escalated so it's been all a ****** lie and some of the things I bought are out of stock. Also there delivery note is not even created and I will only receive my delivery on the new year. I am amazed by the level of deception and how little regard they have for their customers. I regret buying from them because this whole thing has been unpleasant