APPALING REPAIR SERVICE ON GOODS!!!

I purchased a goma goma lounge suite in November 2014 from Russels Phoenix. In February 2015, I logged a compliant with Russels as the stitching on the sofas were loose and backboards were creaky n loose. My sofas were only taken in April 2015 for repairs. They were returned with the same problem reoccurring. I logged a second compliant and from June 20th till this day, the sofas are at Russel repair warehouse, awaiting inspection by the supplier in order to credit me the cash price. I have tried to contact Russels Phoenix, the warehouse, goma goma as well as head office directly, however each time I am given the run around. Till today, nothing has been done, and I still have no sofas available. A consultant at JD regional office Pinetown by the name of Kershnie has looked into the matter, and has found that the regional manager of Russels was unaware of my dilemma, as I was informed by Russels Phoenix that the manager was aware of my plight. I have still not received any news with regards to my credit of the sofas and they continue to sit at Russels repair warehouse Phoenix. I would appreciate some much needed help with this matter, as there is a lengthy delay in its resolution.