Annoying behavior from the Manager and staff.

<p>My name is Thandeka Mabaso, I am writing this review for the second time! This time I hope Russells furniter responsible management will respond. I've been waiting for a refund since the 7th of November 2016 for the product that was fully paid for and not available in stock for more then 10 days from Russells store in Estcourt. I've been trying to call in store since the 9th trying to do a follow up on the refund but the phone rings non stop without being answered of which is very annoying and unprofessional. Mr Lampies - store Manager in Estcourt had told me that their head office takes 72hours to process the refund but it looks like he doesn't have a clue of what he was saying because when I called head office they said it takes 14 working days. if ever my money doesn't come in to my account after the 14th day. I will have to open a case of theft because only my money was taken but the service was not rendered and the people in store do not even bother to contact me and tell me how far the process is, the only thing they know is to ***** people's money and forget about them. I've never seen such a pathetic service in my entire life and I do not ever think to purchase any goods from this retail store! Mr Lumpies and his team know nothing about customer care, Russells in Estcourt needs a new manager that is not sellfish.</p>