GW
Grayson W
1 reviews | Active since Sept 2015
12 Oct 2015, 12:48
Aircon
I was promised a 12000 BTU Aircon for the Price of R6999 and received a 9000 BTU for R6999.<br> I was told that the 9000 BTU was R6499 and advised that I should rather take the 12000 BTU for R6999 after receiving the aircon and noticing at home that it is a 9000 BTU I went back to store to tell them but they told me it is not there problem now. She said it is the suppliers mistake, i have done business with Joshua Doore therefore I feel Joshue Door should take ownership of what they advised me to do and provide me with the product and not blame the pricing on the supplier. I made a decision based on what i was advised to do from the sales lady.
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Replies (1)Russells and Joshua Doore's replyOfficial
15 Oct 2015, 12:18Hello Wehr,
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Best regards,
Russells and Joshua Doore's reply15 Oct 2015, 12:18
Official
Hello Wehr,
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Best regards,
