BO
Belinda O

1 reviews | Active since Dec 2015

08 Dec 2015, 09:37

Added benefits **********ly added to account

I, Mr AR Wentzel, purchased goods from Russells in Pretoria West June 2014. I was asked to sign blank documentation and was advised it will be filled out later so that the sale could be rushed. Unaware, I signed the documentation, only to find that after the sale had concluded, additional charges had been added onto the account. On top of this the documentation signed does not add up. On the 'Elements to Credit Agreement' it states \N/A"for the Goods insurance"

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Replies (1)
Russells and Joshua Doore
Russells and Joshua Doore's reply08 Dec 2015, 10:24
Official
Hello BelindaO765,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ***.

Thanks and kind regards,
Customer Resolution Center