Account surprise NOT

<p>In May this year we went to the local Russells Store to get the closing balance on our account. We were given an amount of R947.36. I paid this amount before the end of that month, via EFT. A month later I get a sms stating that I am in arrears by R604.90. Attempts to contact Russells head office have been a disaster. The calls get cut off or I am transferred from 1 department to the next. I have always used Russells to purchase my furniture and this is the first time something like this has happened. </p>