Account in arrears

<p>My grandmother sends me every month to pay her account without fail. Why is it in arrears again? This has caused a rift between me and my gran. She thinks I ate her money and this has caused her high blood to spiral out of control. You have closed most of your stores, which makes it a struggle to get a functional store. And this incident I think was caused by your systems being offline, and the payments were made manually. </p>