about a tablet

its actually about the insurance... jdg insurance... its been 3 and a half months since they received my tablet... im still waiting for a quotation... ive been to russells about 4 or 5 times to find out whats going on then they promise i will have a quotation before the end of the day... i was there about two weeks ago and im still waiting... ive been paying the tablet every month so its unacceptable since im not able to use the tablet.. i really dont know what to do anymore my patience is runnig low now... its poor service..