A Total waste of customer service

Right. So I launched a complaint on hello peter, which was unresolved. Later I responded to the feedback saying that it has left me utterly disgusted.<br> <br> Then I get requested my ID number ( what do i provide if for on this site ) <br> <br> After this i get told that i still owe them an amount of 16 thousand plus! My god this relates to my first complaint where i stated that it was never properly investigated!<br> <br> After this i get contacted by their customer service, to which i provide my letter of settlement as well as proof of payment of almost two years ago - and their records has still not been updated, I requested for a manager to contact me, still hasnt happened. I requested for feedback, nothing yet! My original complaint was so long ago the actual complaint is no longer hosted on hello peter even! what the heck is your understanding of customer service guys ?! Don't phone me, email me! I have customers to look after during working hours, much unlike your company!