SP
Stacey P
1 reviews | Active since Jan 2016
14 Jan 2016, 16:19
6,37E+15
I am super frustrated with JDG<br> <br> I made a extra R402 payment on the 2/01/2016 and my payment is still not reflecting. I made more than 10 follow up calls. I am certian that is the right account number as i made an EFT previously.<br> <br> Agent are not very helpful as no one is calling me back. <br> <br> Collection agent are calling to my work without trying my cellphone and they are rude to my co workers, im getting sms that my account is in an arrears which its not.<br> <br> I also resend payment notification to 3 different departments.<br> <br> I tried all i can now and i am just fed up.
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Replies (1)Russells and Joshua Doore's replyOfficial
15 Jan 2016, 08:44Hello StaceyKeira,
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Best regards,
Russells and Joshua Doore's reply15 Jan 2016, 08:44
Official
Hello StaceyKeira,
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Best regards,
