3 piece magnum recliners and they are damaged

In January I've bought 3 piece magnum recliners at Russels and they were delivered on the 30 th of January,and as I am not always home because I am working shifts I noticed after 2 weeks that there is a faulty and report it so that they can exchange them as they were still new and to my surprise they send people to came fetch the sofas so that they can be fixed.I was really surprised on how can new sofas be fixed within 2 weeks,and it came to my mind that they have given me rejects or they are from another customer who also complained about them.I tried to talk to them but they refused to exchange them,I am really disappointed because this sofas are not the ones I saw at the shop because there is a huge difference,pls help<br> <br> Regards<br> MB Mmamushi