110 days later, still no TV

Its been 110 days since l return my faulty LG tv to Russells/Joshua Doore. The faulty tv was eventually replaced with an INFERIOR LG tv. To make matters worse, I had specifically asked the store and customer service to make sure l do not receive this new 2016 model as it is inferior to the 2015 model and does not have the functions l need. <br> <br> Having spoken to the previous area manager and the customer service centre manager, we agreed that l should choose another tv from within the group and if need be, top up the purchase price. I have submitted on three different occasions, three lists of alternative replacement tvs which are available within Hifi Corp and/or Incredible Connection. I have taken time out to look for these tvs from other divisions of JDG but nothing has happened. <br> <br> In light of the fact that JD/Russell is retrenching and closing stores, l would like to finalise my tv problems. I request that my problem be escalated to someone who can solve this problem (e.g. group CEO) preferably authorising l get a suitable tv from the other divisions. Please treat this request with urgency as it as taken too long and the store that l bought the tv from is about to be closed.