Quick and efficient action on a quality problem

I found a deficiency in a new pair of Bronx shoes. i sent a photo of the problem to Bronx and got a response the same day. They acknowledged the problem and replaced the shoes promptly with a very nice alternative.<br> What impressed me was the promptness of the reaction and the way in which they kept me informed throughout the process. <br> Obviously i appreciate the shoes which are great.<br> My first email regarding these shoes was om the 8th of December and i am wearing the replacements now.